Frequently Asked Questions
Everything you need to know about shopping for your home at Collections Etc.
What are your standard shipping times and costs?
Standard shipping typically takes 7-10 business days. Shipping costs are calculated based on the total value of your order and the destination address. You can view the full shipping table on our Shipping Information page.
What is your return policy for home decor and linens?
We offer a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 60 days of the ship date, provided the item is in its original condition.
How do I track my order once it has been placed?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your order status directly on our website by visiting the 'Order Status' section and entering your order number and zip code.
Are the colors of the products accurate to what I see on screen?
We strive to display product colors as accurately as possible. However, due to differences in monitor settings and lighting, actual colors may vary slightly from what you see on your screen.
Do you offer any protection for fragile home items during shipping?
Yes, we take great care in packaging our fragile items with protective materials to ensure they arrive safely. If an item arrives damaged, please contact our customer service team immediately for a replacement.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal for your convenience.